DeKoven Center Retreat & Conference Refund & Cancellation Policy
We understand that life is unpredictable, and plans sometimes change. Our refund policy is designed to be fair to our guests while supporting the integrity and sustainability of our programs, many of which require upfront planning, staffing, and material costs.
1. Cancellation by Participant
Full Refund: Cancellations received 14 or more days prior to the start date of a retreat are eligible for a full refund minus a $25 administrative fee.
Partial Refund: Cancellations received 7 to 13 days before the retreat start date are eligible for a 50% refund.
No Refund: Cancellations made less than 7 days before the retreat or failure to attend will not be refunded.
Deadline for Refund Requests: Refund requests must be submitted within 30 days of the retreat’s scheduled start date. Requests made after this 30-day window will not be considered, regardless of the reason.
2. Cancellations Due to Illness, Emergencies, or Weather
While we understand emergencies happen, we are unable to make exceptions to this policy based on individual circumstances. We recommend that guests consider purchasing travel or event insurance to protect against unexpected changes.
3. Cancellation by DeKoven Center
If we must cancel or reschedule a retreat due to low registration, staff illness, weather, or other unforeseen circumstances, all participants will be offered the option to:
Transfer their registration to a rescheduled date (if available),
Receive full credit toward a future retreat, or
Request a full refund.